Solution
AI Chatbot That Actually Books
Most chatbots are decorative. Ours qualify, book and hand off. They are grounded in your business's real information, refuse to guess about regulated topics, and pass genuine leads to a human with full context.
The problem with 90% of chatbots on Australian small business websites is that they were sold as a widget rather than a workflow. They greet visitors, answer one question, and then dead-end. The visitor closes the tab. The business gets a chat log they never read.
A chatbot that produces revenue does three things. It is grounded in your specific content — hours, services, pricing, staff — so it never hallucinates. It qualifies — asks the two or three questions your sales or reception team would ask before booking. And it hands off — either by booking directly into your calendar or by dropping a qualified summary into your CRM for a human to close.
Where it lives
- Your website — as a corner widget or a full-page assistant on service and pricing pages.
- Instagram DMs — replying inside the DM thread with the same brand voice.
- Facebook Messenger — same, for businesses whose audience lives there.
- Google Business Profile messages — for local search enquiries.
How we ground it
The single biggest risk with any chatbot is hallucination — the model inventing a price, an opening time, or worse, a medical suggestion. We ground the bot in a curated knowledge base you control, and we hard-block it from responding on regulated topics. If someone asks a clinic bot for medical advice, it refuses and offers to book them in. If someone asks a financial services bot for a recommendation, it refuses and offers to schedule a call with a licensed adviser.
Industry examples
- Medical clinics: pricing, bulk-billing status, opening hours, appointment types, telehealth availability. Never clinical guidance.
- Beauty and medspa: treatment prices, package options, availability, aftercare basics. Never S4 product promotion.
- Real estate: current listings by suburb, open home times, appraisal booking. Never a price prediction.
- Financial services: general information about your service offering and how to book a discovery call. Never advice.
What good looks like
| Metric | Typical |
|---|---|
| Website conversion rate uplift | +15-40% |
| After-hours enquiries captured | 20-45% of total |
| Human hand-off rate | 10-25% |
Common questions
What model powers it?
We use best-in-class LLMs (Anthropic Claude, OpenAI GPT) with grounding on your own content, plus rules-based guardrails on top. We do not lock you into a single vendor — the underlying model can be swapped as the market evolves.
Does it store customer conversations?
Yes, in your account, with a retention window you set. Conversations are stored in Australian data centres by default. You can export or delete them at any time.
Can it book directly into our calendar?
Yes — Google Calendar, Cliniko, Fresha, Calendly, and most CRM-native calendars are supported natively.
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