Fact-Find Automation for Australian Financial Advisers

The Australian financial planning industry has largely accepted that discovery is where clients form their view of adviser quality. A great strategy meeting is memorable; a great data-entry meeting is not. The problem is that the data has to be captured somewhere before strategy can happen.

The digital fact-find

1. 1Client receives a link after booking their initial meeting.
2. 2The form covers demographics, dependants, employment, income, expenses, assets, liabilities, insurance, super, estate documents, goals and risk tolerance.
3. 3Sections save as they go — the client can fill it in over three sittings if they want.
4. 4Attached document uploads (payslips, statements, insurance schedules) sit alongside the answers.
5. 5Data flows into XPLAN, Adviserlogic or Midwinter before the meeting so the adviser walks in with the full picture.

The line — and why it matters

The fact-find captures. It does not interpret. It does not recommend. All of that stays with the licensed adviser, per Best Interests Duty and RG 175. See the financial services industry hub for the full boundary.

What clients say

It made the first meeting feel like it was actually about me and my goals, rather than me spelling out my super fund name three times.

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